- Infobird successfully launches Intelligent Quality Inspection SaaS for a leading fintech company
- Infobird’s Intelligent Quality Inspection system will enhance the fintech company’s management and customer service capabilities
- Infobird researched and analyzed the customer service business scenarios of its client, and built a flexible multi-dimensional quality inspection model
Infobird (NASDAQ: IFBD) Software is a SaaS (Software-as-a-Service) company, providing AI-enabled end-to-end (“B2B”) customer engagement solutions in China, mainly for the finance segment. A premier provider of customer engagement software-as-a-service (“SaaS”) solutions in China, the company announced the successful implementation of its Intelligent Quality Inspection SaaS with one of the leading Fintech companies in China. With the launch of Infobird’s Intelligent Quality Inspection SaaS, Fintech has initiated intelligent management and operations for its client’s customer service platform, paving way for a further upgrade of its customer service (https://ibn.fm/auARB).
The Fintech company introduced Infobird’s Intelligent Quality Inspection system to enhance its management and customer service capabilities. The Inforbird client has greatly advanced its customer service quality inspection from manual inspection by random sampling to automatic inspection resulting in a multitude of benefits in the form of a 100% quality inspection coverage rate with improved managerial efficiency. The employment of the SaaS System led to cutting down of services of quality inspectors, resulting in cost curtailment. The quality inspection efficiency also increased by more than 100 times.
Inforbird has designed and developed Intelligent Quality Inspection SaaS for the Fintech client company. It researched and analyzed the customer service business scenarios of its client, and built a flexible multi-dimensional quality inspection model. Quality inspection personnel can now concentrate on more critical areas of work, such as conducting customer service training and management work and achieve greater productivity.
Some performance-enhancing features of Infobird’s Intelligent Quality Inspection system are:
- Extensive inspection and targeted enhancement of services
- 100% automatic and efficient, enhancing workforce efficiency
- Multi-dimensional reports comprehensively improve management efficiency
In 2020, the SaaS industry in China was valued at $3.3 billion, an increase of 43.5% over 2019. The emergence of the pandemic acted as a catalyst to remote work opportunities has also accelerated the increased acceptance of cloud business services. A provider of customer engagement software-as-a-service (“SaaS”) solutions in China, Infobird is leveraging this growth opportunity to offer automated and smart capabilities to maximize value for its clients.
For more information, visit the company’s website at www.Infobird.com/en/index.html.
NOTE TO INVESTORS: The latest news and updates relating to IFBD are available in the company’s newsroom at https://ibn.fm/IFBD
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