Infobird (NASDAQ: IFBD), a leading provider of AI-powered customer-engagement solutions in China, has partnered with a widely recognized taxi enterprise in China. Working with the client, IFBD plans to provide a personalized intelligent customer-reception platform that will offer digital capabilities designed to improve the customer experience and ensure service efficiency. The company called the new engagement an “important milestone” in the company’s focus on expanding its customer base in the transportation industry. According to the announcement, demand for travel in urban Chinese areas is growing as more residents are moving to the cities. However, the government strictly controls cab licenses, and the supply of cabs is not meeting the demand. IFBD’s planned software solution will bring together intelligent artificial intelligence (“AI”) chatbot customer-service agents, an intelligent ticketing system and customer service agents to offer a comprehensive digital customer-service platform. According to the company, “after the platform is launched, the AI chatbots can assist human customer service agents, realize 7×24 full-time reception, respond to inbound calls, automatically record the contents of the answer and generate work orders, which is convenient for customer service personnel to inquire, and ensure the connection rate while eliminating the occurrence of missed connections. . . . Whether it’s a complaint, a praise or a lost-item search, Infobird’s intelligent AI chatbot customer service agent can reply enthusiastically and intelligently, quickly solving the caller’s problems and improving the customer service experience.”
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About Infobird Software Co. Ltd.
Infobird, headquartered in Beijing, China, is a software-as-a-service (“SaaS”) provider of innovative AI-powered or enabled customer-engagement solutions. The company’s mission is to empower companies to have smart and personalized customer engagement solutions. By leveraging self-developed cloud-native architecture, AI and machine-learning capabilities, patented Voice over Internet protocol technologies, no-code development platform and in-depth industry expertise, Infobird provides holistic business value-driven, customer-engagement SaaS solutions to help companies increase revenue, reduce costs, and enhance customer service quality and customer satisfaction. For more information about the company, visit www.Infobird.com.
NOTE TO INVESTORS: The latest news and updates relating to IFBD are available in the company’s newsroom at https://ibn.fm/IFBD
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